General Data

General Data – If you enter into a contract with us, we will process the following data:

All data is processed only to the extent necessary to fulfill the contract.

Your master data: Last name and first name, academic degree, company, ATU or foreign equivalent, address, participant number, and contact information (e.g., email address, phone number), information regarding the nature and content of our

contractual relationship.

Other personal data that you or third parties provide to us with your consent or otherwise lawfully during the initiation of the contract or during the contractual relationship, namely: date of birth or age, marital status, gender, occupation, identification details, bank account information, signing or representation authority, contract term, notice period, or other information about you that you have obviously made public yourself. This term does not include data considered sensitive under data protection law, specifically racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, or health data.

Print Data

Your print data: the information we need to create print templates. We store this data, along with the print-ready files we create, for future reprints. Please note that creating print-ready files involves costs, and we would have to charge you for recreating them if they are deleted.

Data Processing on Behalf of Third Parties

Even when we engage a data processor, we remain responsible for the protection of your data.

We only use data processors located outside the European Union if the European Commission has issued an adequacy decision for the third country in question, or if we have agreed on appropriate safeguards or binding internal data protection rules with the data processor.

We will delete

– your master data and other personal data upon termination of the contractual relationship, but no later than upon the expiration of all statutory retention obligations (such as those under Section 212 of the Austrian Commercial Code (UGB) or Sections 207 et seq. of the Austrian Federal Tax Code (BAO), as amended).

Section 212 UGB: Retention Obligation, Retention Period

(1) The entrepreneur must keep his books, inventories, opening balance sheets, annual financial statements (including management reports), consolidated financial statements (including consolidated management reports), incoming business correspondence, copies of outgoing business correspondence, and supporting documents for entries in the books he is required to maintain pursuant to Section 190 of the Austrian Commercial Code (UGB) in an orderly manner for a period of seven years; and for as long as they are relevant to any pending judicial or administrative proceedings in which the entrepreneur is a party.

(2) The period begins at the end of the calendar year for which the last book entry was made, the inventory was taken, the opening balance sheet and the annual financial statements were adopted, the consolidated financial statements were prepared, or the business letter was received or sent.

– Your transaction data within a period of three months following the

payment transaction, provided you have not filed a written objection.

Please note that we do not delete your data during ongoing proceedings (objections, cancellations, outstanding invoices, etc.).

– Your content data, as soon as you notify us in writing that you no longer wish us to perform future service and maintenance activities. Written notification is required because, upon receiving this request, we must irrevocably remove all data from our databases and software systems, and no data recovery will be possible thereafter !!!!

Profiling

We use automated data processing methods to improve our products and services, to enhance our communication with you, and to analyze user behavior. These methods are referred to as profiling. Details regarding the processing can be found in the respective processing steps listed.

Processing of Your Data

We process your master data, traffic data, location data, content data, other personal data, and your user profile for the provision and billing of our respective services and for contract fulfillment.

If you were previously our customer and have always paid your invoices to us on time, we will list you as a VIP customer for up to five years after the end of the contract. In this case, we do not obtain a credit report on you. If you are not listed as a VIP customer with us, we use the master data you provided during registration, as well as your date of birth, to obtain information about your creditworthiness from a credit bureau.

This constitutes processing in the sense of the profiling described above, whereby the credit bureau we consult provides us with an assessment of your creditworthiness based on the aforementioned data. If your creditworthiness is too low or if information is missing, we may decide not to enter into a contract with you or may require additional collateral. If you object to this, simply use our contact options to explain your position. If you fail to meet your contractual obligations, we may engage a collection agency. In this case, you will receive prior notice so that you may respond. The credit bureaus with which we currently collaborate can be requested directly from us, as changes may occur here as well.

The processing of your data described above is necessary for the conclusion or fulfillment of the contract you have entered into with us. If you do not provide us with this data or do not provide it in full, we may not be able to fully fulfill our contractual obligations to you or may not be able to enter into a contract with you.

We process your billing information and other personal data for a purpose compatible with the original processing, namely to create an overview of your interests in our products and services and to assign you to internal user categories. Based on this, we recommend services and offerings with added value that are tailored to your usage behavior. If you nevertheless do not consent to this processing, you may opt out at any time. To do so, please send us an informal email to office@etivera.at.

Data Processing

Provided you have given us the appropriate consent, we will process your data so that

– we may provide you with information about our services or value-added services, or

products and services from third parties, even up to three years after the termination of our contractual relationship. In doing so, we will use the following communication channels, provided you have provided them to us:

phone, email, text message, mail, or social media channels.

We process your master data and other personal data together with the following contract attributes to create further anonymous analyses:

gender, ZIP code, products, and categories that we assign to you based on your usage behavior.

These anonymized data analyses involve methods and techniques often grouped under the term “big data.” It is impossible to trace this information back to you personally.

We use this information to improve our services and tailor our offerings even better to your needs.

Your data will not be shared with “third parties.”

Please note: You may withdraw any consent you have given us at any time. To do so, simply use our contact options. Withdrawing such consent will not affect our ability to fulfill our contractual obligations. If you withdraw your consent, we will no longer use your data for the purposes mentioned.

You may exercise the following rights regarding the processing of your data:

Right of access: You may request confirmation from us as to whether and to what extent we process your data.

Contact / Data Controller:

ETIVERA Verpackungstechnik GmbH

Innovationspark 3

A-8321 St. Magarethen office@etivera.at.

Right to rectification: If we process your personal data that is incomplete or inaccurate, you can request that we rectify or complete it at any time.

Right to erasure: You can request that we erase your personal data if we process it unlawfully or if the processing disproportionately infringes upon your legitimate interests. Please note that there may be reasons that preclude immediate erasure, such as legally mandated retention periods.

Right to restriction of processing: You can request that we restrict the processing of your data if:

You contest the accuracy of the data, for a period that allows us to verify its accuracy.

The processing of the data is unlawful, but you object to its erasure and request a restriction of its use instead.

We no longer need the data for the intended purpose, but you still require it for the establishment, exercise, or defense of legal claims, or you have objected to the processing of the data.

You can exercise this right from May 25, 2018.

Right to data portability: You can request that we provide you with your data, which you have entrusted to us for storage, in a structured, commonly used, and machine-readable format, provided that we process this data based on your consent, which you can withdraw, or for the performance of a contract between us, and that this processing is carried out using automated means.

You can exercise this right from May 25, 2018.

Right to object: If we process your data for the performance of tasks carried out in the public interest, for the exercise of official authority, or if we rely on the necessity of processing for the purposes of our legitimate interests, you can object to this data processing, provided that your interests in the protection of your data override these interests. You can object to receiving advertising at any time without giving reasons.

Right to lodge a complaint: If you believe that we have violated Austrian or European data protection law in processing your data, please contact us so that we can clarify any questions. You also have the right to lodge a complaint with the Austrian Data Protection Authority, and from May 25, 2018, with a supervisory authority within the EU.

Exercising your rights:

If you wish to exercise any of the aforementioned rights against us, please simply use our contact options. (Email: office@etivera.at)

Verification of identity:

In case of doubt, we may request additional information to verify your identity.

This serves to protect your rights and your privacy.

Excessive exercise of rights:

Should you exercise any of the aforementioned rights in a manifestly unfounded or excessive manner, we may charge a reasonable processing fee or refuse to process your request.

Scope of Consent:

We offer our products and services under two brands (ETIVERA Verpackungstechnik GmbH, ETIVERA Etikettenproduktion GmbH). Consent, or its revocation, always applies to all products and services of the same brand that you purchase or have purchased from us. Please inform us via the contact options provided if your consent or revocation is intended to apply to products or services of other brands.

Please inform any co-users (e.g., employees or family members) about the processing and transfer of your data to the extent of your consent. Do not grant us any consent unless the co-users also agree.

Obligation to Cooperate:

Please note that, pursuant to Section 94 of the German Telecommunications Act (TKG), we are obligated to cooperate in the monitoring of communications and the disclosure of data relating to communication transmissions to the extent required by law.

Validity period:

This privacy policy is valid from May 25, 2018, and replaces the data protection provisions in the currently valid Terms and Conditions.

Special notes regarding the use of the ETIVERA.at website:

Collection, processing, and use of personal data

You can visit our website without providing any personal information. Even if you access our site via a newsletter link, we only store non-personal access data such as:

• the name of your internet service provider
• the website from which you visited us
• the name of the requested file. This data is used exclusively to improve our website and does not allow us to identify you personally.

We collect, store, and process your data for order processing, any subsequent warranty claims, and for advertising purposes. Personal data is collected when you voluntarily provide it to us during the ordering process, when opening a customer account, or when registering for our newsletter. When you subscribe to our newsletter, your email address will be used for our own advertising purposes until you unsubscribe. You can unsubscribe at any time.

Your personal data will be shared with service providers (carriers, logistics companies, banks, etc.) that we use to fulfill your order.

Email Advertising

If you have separately subscribed to our newsletter, your email address will be used for our own advertising purposes until you unsubscribe. You can unsubscribe at any time without incurring any costs other than the standard transmission costs charged by your internet service provider.

Use of Cookies

We use cookies on our website. Cookies are small files that are stored on your device and save certain settings and data for exchange with our system via your browser. This storage helps us to tailor the website to your needs and makes it easier for you to use, for example, by saving certain information you enter so that you don’t have to re-enter it repeatedly. Your browser allows you to restrict the use of cookies, but this may result in our website no longer functioning properly or at all. You can also delete cookies in your browser settings.

Session Cookies

Session cookies are deleted after you close your browser.

Persistent Cookies

We use cookies that remain on your hard drive. For your convenience, the expiration date is set to a future date. On subsequent visits, the system will automatically recognize that you have visited our site before and remember your preferred settings and entries (these are called persistent cookies).

Web tracking tool Google Analytics with the “anonymize IP” extension

This website uses Google Analytics for web analytics. This is a service provided by Google Inc. (“Google”). Google Analytics uses “cookies.” The information generated by the cookie about your use of this website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google complies with the data protection provisions of the “US-Safe-Harbor” agreement and is registered with the “Safe Harbor” program of the US Department of Commerce. Google will use this information to evaluate your use of the website, to compile reports on website activity for us, and to provide us with other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You can prevent the installation of cookies by adjusting your browser settings; however, please note that in this case you may not be able to fully utilize all the functions of this website.

If you do not wish for information about your website visit to be transmitted to Google Analytics, you can install a “deactivation add-on” for your browser. Furthermore, we have configured Google Analytics to delete the last part of visitors’ IP addresses. Therefore, we do not obtain any data that would allow us to identify you personally.

You can object to the collection and storage of data by Google Analytics at any time with effect for the future by downloading and installing a browser add-on to deactivate Google Analytics.

Further information can be found at http://tools.google.com/dlpage/gaoptout?hl=de or at http://www.google.com/intl/de/analytics/privacyoverview.html (general information on Google Analytics and data protection). Please note that on this website, Google Analytics has been extended with the code “anonymizeIp();” to ensure anonymized collection of IP addresses (so-called IP masking).

Alternatively, you can prevent tracking by clicking the following link. This will set an opt-out cookie that prevents the future collection of your data when you visit this website: Disable Google Analytics.

Google Remarketing

This website uses Google Remarketing, a web advertising service provided by Google Inc. (“Google”). Google and third-party vendors display ads on websites across the internet and use cookies to serve ads based on a user’s prior visits to our website. Google will not associate your IP address with any other data held by Google without your explicit consent. You can disable the use of cookies by Google by adjusting your browser settings. To do this, visit www.google.de/privacy/ads and click the “opt-out” button. Alternatively, you can disable the use of cookies by third-party vendors by visiting the Network Advertising Initiative’s opt-out page at http://www.networkadvertising.org/managing/opt_out.asp. Further information about Google’s privacy policy can be found at www.google.com/intl/de/privacy. By using this website, you consent to the use of cookies and the associated collection, storage, and use of your usage data. You further agree that the data in cookies will be stored beyond the end of your browser session and can be accessed again, for example, on your next visit to the website. You can revoke this consent at any time with effect for the future by refusing the acceptance of cookies in your browser settings. Please refer to your browser’s help documentation for details.

Data Security

Your payment details are transmitted securely over the internet using encryption during the ordering process. We protect our website and other systems with technical and organizational measures against loss, destruction, access, alteration, and distribution of your data by unauthorized persons. You should always keep your login information confidential and close the browser window when you have finished communicating with us, especially if you share the computer with others.

We save the contract text and send you the order details and our Terms and Conditions by email. You can also view the Terms and Conditions here at any time. You can view your past orders in our customer login area.

Sharing Your Data

Unless you have given us further consent, your data will be shared with service providers necessary for processing your order. In these cases, the necessary data will be shared, for example, with the shipping company we have contracted. To process your payment, we may also share the necessary payment information with the bank responsible for processing the payment. Furthermore, our service providers are contractually obligated to comply with this privacy policy.

Contact Person for Data Protection

For questions regarding the collection, processing, or use of your personal data, for information, correction, blocking, or deletion of data, as well as for the revocation of granted consent, please contact:

ETIVERA Verpackungstechnik GmbH
DI (FH) Andreas Kulmer
Innovationspark 3
A-8321 St. Margarethen

datenschutz@etivera.at